FAQ

Why is the location showing inaccurate?

 

Below we explain the different methods used to obtain the watch location & how you can change to location settings.

 

 

Location methods

 

The accuracy of the coordinates on the child’s device depends on a number of factors. We try to use all available sources of coordinates on the device.

 

The location is formed through GPS, mobile & some newer models of watches, through Wi-Fi.

Geolocation sources are used in the following order:

 

GPS - the most accurate location, from 5 to 100 meters;

 

Wi-Fi - the location of average accuracy, from 100 to 300 meters, in rare cases serious errors are possible;

 

Mobile networks - an approximate accuracy, from 300 meters to 1.5 kilometers in the city and up to 10 kilometers out of the city.

 

At first the kid's device tries to form the location by GPS (This is the best method). However, the GPS signal may not be available indoors, the GPS signal can be weak because of obstacles or interference from electronic signals in the home (for example, thick walls, metal beams, transport, no direct path to a satellite etc) if this is the case GPS signal may not be available.

If GPS is not available but the kid's device has Wi-Fi, then the Wi-Fi networks are used to form the location. In this case, the accuracy will be a lower. If neither GPS nor Wi-Fi are found, mobile networks (LBS) are used to form the location. The accuracy of the location is not as precise.

 

On the parent app you can find how the coordinates are detected. If you see GPS, then the location of the kid is exact, Wi-Fi is rather accurate, but errors are possible, LBS (mobile networks) - the location is approximate. When location is determined by mobile network, a point on the map may not move for a long time, and also notifications of entering and exiting from places may not be sent.

 

Turning off LBS (Location by mobile network)

In the app select the 3 horizontal lines at the bottom of the screen, select Settings, toggle the option for 'Detect the location using mobile network'.